Casino / Sports
Your account data and personal information belong to you. We collect only what is needed to operate your account, process transactions through DANA or OVO, and respond to your support requests — and we handle it under the terms set out in this policy.
This policy describes what personal data nanaatoto collects when you open an account, make a deposit through DANA or OVO, or contact our support team. We collect your registration details — name, email address, and phone number — along with transaction records linked to your account wallet. We do not sell your personal data to third parties. Data is used to verify your account, process wallet transactions, and deliver account-level support. We may share information with payment processors such as DANA and OVO solely to complete a transaction you initiated. We may also share data where required by applicable law or regulatory request in eligible regions. Retention periods depend on the type of data: account records are kept for as long as your account remains active, and transaction logs are retained in line with applicable financial record requirements. Access to your data is restricted to staff who need it to operate and support your account. Where local law applies, this policy is subject to the jurisdiction covering your eligible region. Availability of our services depends on local law and the regions where access is permitted.
Not every data interaction falls under the same terms. Understanding where this policy applies helps you know exactly what we control and what sits outside our responsibility.
This policy fully covers data collected when you register, log in, or update your account details. That includes your email, phone number, and any verification information you submit through the account settings page.
Deposit and withdrawal records tied to your DANA or OVO wallet are covered by this policy to the extent they pass through our platform. Your e-wallet provider also applies its own data terms to the transaction on their side.
Your in-session activity — such as game history and bet records — is logged under your account and covered here. Game content itself is delivered by studio partners; their platforms are governed by their own separate terms.
Links to external sites, payment gateways beyond our verified rails, or any service not operated directly by nanaatoto fall outside this policy. We are not responsible for how those services handle your data.
You have practical choices about how your personal data is handled. You can request a copy of the account data we hold, ask us to correct inaccurate details such as a registered phone number or email address, and raise a question about how a specific piece of your data is being used. To do any of these, reach our support team through the contact address listed in the support section below. We will acknowledge your request and respond within a reasonable period. If your information changes — for example, you switch your linked e-wallet from OVO to DANA — you can update it directly in your account settings page without contacting support. Data deletion requests are handled case by case and subject to any retention obligations under applicable local law.
Submit a data access request through our support contact. We will provide a summary of the personal data held against your account, including registration details and transaction history.
Account details such as your registered name, phone number, and linked e-wallet can be updated in your account settings. For changes that require verification, follow the instructions shown on the settings page.
If you are unsure how a specific piece of your data is being used, send your question to our support team. We will respond with a clear explanation of the relevant data practice.
All data-related requests — access, correction, or deletion — go through our support contact listed below. Include your registered account email so we can locate your records quickly.
If you have a question about your data, a correction to request, or a concern about how your information is handled, contact us through the channels below. Include your registered email address so we can match your request to the right account.
Send your data request or privacy question to our account support address. We handle requests tied to DANA and OVO wallet records, account registration data, and support interaction history.
For straightforward corrections — updating your registered phone number or switching your linked e-wallet — log in and go directly to account settings. The fields and verification steps are shown there.
Open the help section from your account dashboard to submit a support ticket. Select the privacy or account data category to route your request to the right team.
Our approach to data protection is built around four concrete practices: limiting what we collect, securing what we store, controlling who can access it, and making it straightforward for you to request changes.
We collect only what is needed: your registration details, account wallet records, and support interactions. We do not collect data from your device beyond what is required to maintain your session and deliver account features.
We use cookies to keep your session active and remember your account preferences across visits. You can manage cookie settings through your browser. Disabling cookies may affect how account features work on your device.
Access to your account is protected by your login credentials. We apply standard security practices to stored data. If you believe your account details have been compromised, update your credentials immediately via account settings.
Data retention, deletion requests, and corrections that go beyond account settings are handled through our support team. Reference your registered account email in every request so we can locate and act on your records promptly.
These are the questions we receive most often about how your data is used, stored, and protected on nanaatoto.
We collect your registration details — name, email address, and phone number — along with your account wallet transaction records and any information you provide when you contact support. We do not collect more than what is needed to operate your account.
We share data only with payment processors such as DANA and OVO to complete transactions you initiate, and where required by applicable law in your eligible region. We do not sell your personal data to any third party for commercial purposes.
Account registration data is kept for as long as your account remains active. Transaction logs are retained in line with applicable financial record requirements in your region. You can request a summary of what we hold by contacting our support team.
Yes. Send a data access request to our support team with your registered email address. We will provide a summary of the personal data linked to your account, including registration details, wallet transaction records, and support interaction history.
You can update most account details — including your registered phone number and linked e-wallet — directly in your account settings page. For changes that require additional verification, follow the steps shown there, or contact support if the field is not editable.
Deletion requests are handled case by case and subject to any retention obligations under applicable local law. Contact our support team to start the process. Include your registered account email so we can locate your records and confirm what data is eligible for removal.